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Frequently Asked Questions

Ordering

How do I place an order?

You can order directly from our online shop. Add the items you wish to your basket, then proceed to secure checkout by card, Apple Pay or Google Pay. For bespoke creations, please contact us for a personalised quote.

How does payment work?

Payment is handled securely by Stripe, a world leader in online payments. We accept Visa, Mastercard, American Express, as well as Apple Pay and Google Pay. Your banking details never pass through our website.

Can I modify or cancel my order?

As each piece is handcrafted to order, please contact us as soon as possible if you wish to modify or cancel. If production has not yet begun, we will do our best to accommodate your request.

Delivery

What are the delivery times?

Delivery times vary depending on the type of creation. For items in stock, allow 3 to 5 working days within Metropolitan France. For bespoke creations, the production time is generally 2 to 4 weeks, plus delivery time.

Do you deliver internationally?

Yes, we deliver to over 40 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.

How are lampshades packaged?

Each lampshade is carefully packed in reinforced, custom-sized cardboard with specific protections to prevent any damage during transit. It is an art in itself!

Bespoke

How does a bespoke order work?

Contact us with your project: desired dimensions, type of fabric, shape and colour. I will provide a detailed quote and we will exchange ideas to refine every detail. Each creation is unique and made entirely by hand in my workshop.

Can I supply my own fabric?

Absolutely! It is one of my specialities. You can send me your fabric and I will create the lampshade of your dreams with it. I will advise you on the quantity required.

How do I measure for a new lampshade?

Measure the diameter at the top and bottom of your existing lampshade (or frame), as well as the height. If in doubt, send us a photograph with a ruler or tape measure beside it, and we will guide you through the process.

What materials are available?

We work with a wide range of fabrics including silk, linen, cotton, velvet and specialty papers. Frames are available in brass, steel and white-coated metal. We can also source specific fabrics to match your interior.

Do you offer lampshade restoration?

Yes, restoration is an important part of my work. Recovering, replacing the lining, repairing the frame — send me photographs of your lampshade for a free, no-obligation quote.

Workshops

Do you run lampshade-making workshops?

Yes, I offer introductory and advanced workshops in my atelier in Cormeilles, Normandy. You will learn the traditional techniques of lampshade making and leave with your own creation. Check the Workshops page for upcoming dates.

Do I need any prior experience?

No experience is required for the introductory workshops. All materials and tools are provided. I guide you step by step through the entire process.

Care

How do I care for my lampshade?

Dust regularly with a soft feather duster or microfibre cloth. Avoid water and chemical products. For light marks on fabric, gently dab with a barely damp cloth. If in doubt, contact us.

Which light bulb should I use?

We recommend warm-white LED bulbs (2700K) that do not produce heat and show the fabric tones at their best. The wattage depends on the size of the lampshade — I will advise you at the time of purchase.

Returns

What is your returns policy?

Standard products may be returned within 14 days, in their original packaging and in perfect condition. Bespoke creations cannot be returned unless there is a manufacturing defect. Please see our Terms and Conditions for full details.

What if my lampshade arrives damaged?

Please contact us immediately with photographs of the damage. We will find the best solution: replacement, repair or refund.

Further Reading

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